Welcome to Customer Support Support

Confidential, Fast & Friendly Membership Support

Technical Support

Login Issues

In order to obtain your password, you must return to the site that you originally signed-up for and click on the "Forgot Password?" link found on the login page.

Your username and password will be sent to your email address on file.
If you aren't receiving your password via email, be sure to check your email account's spam folder*.

* GMail’s ‘Spam’ folder is hidden from view by default. To view the folder, simply hover your mouse pointer over any of the folder names in the left column of the GMail user interface: the column will expand to show all the folder labels, including the ‘Spam’ folder.

Technical Support

Video Playback

HD video requires a better than average internet connection and computer, so if you have a slow connection or older computer, you may experience issues. If you can’t do anything about that, then try the following:

  • Select a lower video quality from the drop-down under the video player.
  • Turn off other programs you may be running like, virus protection, ad blocker, or energy saving settings.
  • Stop any files that you may be downloading in the background.
  • Try closing other browser tabs if you have many opened.
  • Try a different browser . We recommend the latest versions of the following browsers: Google Chrome, FireFox.


Cancel Membership

From the Site

To cancel your membership please login to your account and use the "Cancel Membership" link at the bottom of the page.

Contacting Customer Support

Additionally, you can cancel your membership by contacting Customer
Support at the following numbers:
Toll Free: (866) 463-9278

or Email us: [email protected]

If your credit card statement does read EPOCH then:
Phone Billing Support
Toll Free: 1-(800)-893-8871
Int. Tel.: 1-(310)-664-5810

or Email us: [email protected]